Terms and Conditions

Welcome to Kogniti Minds Private Limited. By visiting or shopping on our website, you agree to follow the terms listed below. Please read them carefully before using our services.

Use of Website

Our website is meant for customers who want to buy our products or learn about our company. You agree to use it only for lawful purposes and not to copy, share, or misuse any part of it.

Product Information

We try to provide correct details, images, and prices. However, small differences in color, packaging, or design may occur. Prices can change anytime without notice.

Orders

Once you place an order, we will confirm it by email or message. We reserve the right to cancel or refuse any order for reasons such as out-of-stock items, payment failure, or incorrect pricing.

Limitation of Liability

Kogniti Minds is not responsible for any indirect loss or damage that may occur from using our website or products. Our total liability will never be more than the total amount you paid for your order.

Dispute Resolution

If any dispute arises, we will first try to solve it through discussion. If not resolved, it will be handled under Indian law in the courts of Gautam Buddh Nagar, Uttar Pradesh.

Delivery Policy

Estimated Delivery Time

Orders are usually delivered within 5–10 business days, depending on your location and product availability.

Shipping Method

We use trusted courier partners to ensure safe and timely delivery. Once shipped, you will receive a tracking ID via email or SMS.

Delays

Delivery may take longer due to natural disasters, strikes, festivals, or other unexpected reasons. We will try to inform you in such cases.

Payment Terms

We offer several safe and secure payment options for your convenience.

Accepted Payment Methods

• Credit/Debit Cards

• UPI / Wallets

• Net Banking

• Cash on Delivery (available for select areas)

Payment Timelines

All online payments must be made at the time of placing the order. For bulk or B2B orders, specific terms may be shared separately.

Failed Transactions

If a payment fails but is deducted from your account, the amount will be refunded by your bank within 5–7 working days.

Warranty and Disclaimer

Our products are carefully checked before dispatch. However, we do not provide a lifetime guarantee unless mentioned.
We are not responsible for any indirect loss or damage caused by misuse, handling, or storage issues.

Customer Support

For any questions, complaints, or support, you can contact us:
📧 Email: contact@kognitiminds.com
🏢 Address: Panchsheel Green 2, Greater Noida West, Sector 16B, 201306
🕒 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM